Moving Documents Explained: Estimate, Order for Service, Bill of Lading

The written estimate

States the type of estimate (binding, non-binding, or binding not-to-exceed), the items and services covered, and the price. It should be signed by the mover and given to you before the move.

Order for service

Authorizes the mover to move your goods. It lists dates, services, the estimate, and how payment will be made. You should receive a copy before loading.

Bill of lading

Your contract with the carrier and receipt for your goods. It includes the agreed pickup and delivery dates, the valuation coverage you chose, and charges. Read it carefully before signing on moving day — and keep it until any claims are settled.

Inventory

A list of every item and its condition at pickup. Check condition notes before signing, and note any loss or damage on the inventory at delivery before you sign it.

Golden rules

• Never sign a blank or incomplete document.
• Don't sign at delivery until you've checked for missing or damaged items.
• Keep copies of every document, photo and receipt.
• If something isn't right, write it down on the paperwork itself.