Mover Safety Center
Protect yourself before you hire a mover.
Interstate movers are regulated by the federal government, and you have real rights. These guides explain them in plain language — what to watch for, how to prepare, and what to do if something goes wrong.
Avoid moving scams
The warning signs of a moving scam — phone-only estimates, lowball quotes, big cash deposits, missing USDOT numbers — and what to do if it happens to you.
Your rights when moving
Interstate movers are regulated by FMCSA under 49 CFR Part 375. What movers must give you, how estimates work, the 110% rule and arbitration.
Verify a mover
Look up any interstate mover's USDOT or MC number on FMCSA's official database, and use our checklist to confirm they're authorized to move household goods.
Movers vs brokers
A carrier moves your belongings; a broker arranges the move with a carrier. What brokers must disclose and why it matters — plus what Move Out of California is.
Moving documents explained
What each interstate moving document means — estimate, order for service, bill of lading and inventory — and why you should never sign blank or incomplete paperwork.
Valuation & insurance
How interstate mover liability works: released value at 60 cents per pound per article, full value protection, and third-party moving insurance.
Claims & complaints
File loss or damage claims in writing within 9 months of delivery, how movers must handle them, and where to complain: FMCSA, your state attorney general, BBB.
Prepare for your move
An 8-week plan for moving out of California: get written estimates, verify movers, declutter, document valuables, and handle DMV, voter and residency steps.
Official source: FMCSA Protect Your Move (protectyourmove.gov). General information, not legal advice.
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